Clear and upfront

Findaroo Buyer Protection

The Buyer Protection fee is 5% of your item subtotal.It is shown separately in your cart and on your invoice so there are no surprises.

What it supports

The fee supports product and stock verification before invoicing, order-record administration, buyer assistance and reasonable dispute support if an item materially differs from its Findaroo description.

What it is not

The fee is not insurance and Findaroo does not currently operate an escrow account. Payment, refunds and resolutions are handled directly under the confirmed invoice and applicable South African consumer law.

How your order works

A website cart submission sends an order request directly to Sophia on WhatsApp. Sophia confirms availability and delivery, then sends the final invoice. After payment, send proof of payment to Sophia on WhatsApp. Once payment is verified, the parcel is prepared and sent to the confirmed collection point.

Delivery

Customers choose PUDO or PAXI. You can enter the pickup point you already know, or give your suburb/area and ask Findaroo to choose a convenient nearby point. Sophia selects the correct parcel size/service and adds the delivery charge to the final invoice.

See how Findaroo works

Questions or problems

Please contact Sophia through the Findaroo WhatsApp details and quote your order number. Keep photos of the parcel and item if reporting a delivery or description problem.